Refund Policy

As an operating standard, with the relevant customer choice preserved, after receiving an order, a customer may request either a no-reason return or an exchange for 30 days.

For an informed purchase, with the relevant order status kept central, before dispatching a return, write to support@touchlandwillow.shop for authorization. Approved return shipping is paid by touchland, including no-reason requests, exchanges, and claims involving damage, defects, quality, an incorrect product, or an omitted product.

As a practical matter, with the relevant customer choice preserved, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights.

As an operating standard, with the applicable timing made explicit, once authorized, pack eligible goods securely with included parts and the original packaging where reasonably available. We inspect the return and send an approved refund back to the original payment method, with posting normally completed by the financial institution in 5-10 business days.

For easy reference, with the fulfillment point kept unambiguous, an order can be cancelled only while it remains unshipped; after dispatch, the customer must proceed under this Refund Policy.

Authorized return address: 1858 Carriage Ln, Appleton, Wisconsin, 54914, United States

Refund and exchange support: support@touchlandwillow.shop or 512-775-9591, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandwillow.shop
Phone: 512-775-9591
Physical address: 1858 Carriage Ln, Appleton, Wisconsin, 54914, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)