Shipping Policy

As the applicable store rule, with the relevant customer choice preserved, orders can be delivered only in the United States. Free standard shipping applies throughout the U.S., and each dispatched package is accompanied by tracking.

For transparent service, with the service outcome easy to verify, order preparation normally takes 1-2 business days, excluding weekends and U.S. public holidays. Carrier transit is estimated at 4-6 business days after dispatch.

Under this customer standard, with service expectations set in advance, tracking is sent to the checkout contact information. Customers should provide a complete, accurate address and report a needed correction immediately, although an address change cannot be guaranteed after fulfillment begins.

In keeping with our customer promise, with timing and responsibility read together, weather, carrier interruptions, peak-volume conditions, address problems, or other events outside reasonable control can extend an estimate.

From a customer-service perspective, with the sequence of events made clear, cancellation is available before shipment; a dispatched purchase is handled under the Refund Policy. Taxes are collected when applicable law requires them.

Shipping and tracking assistance: support@touchlandwillow.shop or 512-775-9591, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandwillow.shop
Phone: 512-775-9591
Physical address: 1858 Carriage Ln, Appleton, Wisconsin, 54914, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)